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  • Title: Mr
  • Date of Birth: 1972-12-23
  • Industry Sector: Computers, Software, Customer Service and Call Center, Education, Training, and Library, Human Resources
  • Country of Residence: India
  • Type of Position: Not Disclosed
  • Preferred Location: Anywhere
  • Preferred Salary: NRs 120000 or Above per Annual
  • Availability: Available from 2004-01-31

Personal Summary

· 10 years Hard-core experienced in ITES/IT/Non-IT Recruitment & Training Process, Organization Development, Job Evaluation, Employee Relations and Compensation Management of HRMS & HRIS. · Expertise in Designing Performance Appraisal & Career Progression Systems. · In depth knowledge in Human Resource Management with focus on talent engagement and retention. · Extensive experience in formulating and implementing marketing and promotional strategies and product repositioning. Expertise in determining turn around strategies and successfully turning companies into profit making concerns.

Key Skills

. Head HRD SKILLS: · Entire gamut of Human Resource Management in core ITES/IT/Non-IT Industry, Recruitment process of Technical & Non-Technical persons, furnishing Talent Management Organization, managing entire flexible workforce, maintaining talent Relationship management. · Operation Management, Training and Business Development in IT enabled (Call Center) Industry. · Business process functioning, Business Development, national & International Marketing, Sales, operation management and training in FMCG/Consumer Durable Industry.

Work Experience Year

11-20 years

Work Experience Detail

January 2003 – Present SYSYTEMS DOMAIN PVT. LTD. (Business Service & Manpower provider of ITES, IT and Multinational Conglomerates) Bangalore, India Designation: Head Human Resources · Entirely responsible for entire gamut of Recruitment process starting from the Manpower Processing to talent engagement. · Establishing goals and standards of employee training, developing rules, procedures, developing plans and forecasting of Call Centre Training modules for channel partners. · Performing regular job evaluation scheduling and hence determining performance appraisal process. · Setting Compensation & Benefit issues for the employees through their performance benchmarking. · Entitled to look after the staffing solution for Systems Domain & other Channel partners. · Formulating external & internal benchmarking process of business need and through that defining the need of manpower. January 2001 – January, 2003 WEB CREATION GROUP INC., (Software Solution & IT enabled service provider) Kolkata, India. Designation: Chief Project Coordinator Project Title: “Formulating and deploying of complete HR & Operational strategies for an international-inbound Call Centre of WEB CREATION GROUP INC. · Worked in different levels of management to set the competency matrix for compensation & benefit. · Recruited the entire stuff of 650 in the set-up following a flexible pre-defined recruiting protocol. · Standardized the employee-employer relation and enhanced the quality of work in the process of redefining the work standard. · Had been an excellent communicator and trainer in areas of eCRM, Voice Modulation, Voice & Accent Training, Customer Etiquettes, CSR’s performance on ACD, Internal & External benchmarking, value call outcome (VCO), quality management, critical success factor, integration challenge, productivity etc. November 1999 – January 2001 PENTASOFT TECHNOLOGIES LIMITED, (Software Solution, Multimedia Solution & IT Training Provider), Kolkata, India Designation: Senior Business Development Manager · Performed as a Key decision-maker with respect to areas involving technology adoption, product and marketing strategy including product feasibility, positioning, and qualification and establishing process level control measures. · Proposed and finalized a tangible product road map in close coordination with members of the procurement, marketing and support. · Studied the technology movement, competitor product strategy. Provide enabler and train the sales team to tackle competition. · Interacted with business partners such as IBM, Intel, Microsoft, Novell, and ORACLE. · Being interface between customer and development team Initiated the process of firming up a unique value proposition addressing the opportunity and presenting the same to the decision-makers. June 1995 – August 1999 ACHORT GROUP OF INDUSTRIES LIMITED (Multinational Conglomerate engaged in Consumer Goods & Textile) Kolkata, India. Designation: Head Human Resources · Managed independently the entire gummet of HR having 450 manpower. Lead the team of 5 managers and 30 employees under each Manager. · Developed and implemented simpler HR policies that makes easy to operate HR system. · Organized Salary Survey/Market Comparison Procedure to keep employees aware. · Conducted Functional & motivation training for employees at all levels & designing and setting up initiatives for productivity and quality enhancement. · Managed Appraisal process across the levels Targeting specific developmental needs of team members through sustained performance reviews and Annual Appraisals. June 1992 – November 1994 I4C CONSULTING SERVICES (Integrated Business Service & Manpower Provider) Toronto, Canada Designation: Strategic Business Developer · Setting up and managing overall watch assembly unit of manpower planning/management. Motivating employees to enhance productivity and involvement levels Supervision of online inspection of goods and delivery schedules. Standardization of components to ensure premium quality of finished product. · Strategies the sales pitch for positioning of organization & its products & services. · Coordinated and gave Technical Presentation, Sales Presentation, Demonstration of Proof of Concept and Technical capabilities. · Client interaction & Market research for business development & gathering of domain knowledge in various industrial verticals.

Highest Level of Education Year


Highest Level of Education Obtained

Masters Degree

Education Details

ACADEMIC QUALIFICATION: · MBA (Master in Business Administration), (2 years full time & regular) in 1995 from CSM INSTITUTE OF GRADUATE STUDIES: under Manitoba university (http://www.umanitoba.ca/), in grade B+. Specialization in Marketing Management (Major) and Human Resource management. · BBA (Bachelor of Business Administration), 3 years full time & regular, from NEW PORT UNIVERSITY, California. U.S.A, under Universities of California (www.ucla.edu) in Grade B+, i.e. 1st Class and in the year of 1992. PROFESSIONAL QUALIFICATION: · Completed a certified professional course of "Professional E-Commerce Course" under E-business Curriculum of IBM from pentafour communication Ltd. (PCL), Calcutta presently known as Pentasoft Technologies Ltd. in the year of 1999.
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