Specific Attributes

Job Title: Assistant Manager – Sales
Department: Sales / Client Experience

Reports To: Client Experience Manager
Job Details:
The Assistant Manager will support the sales team in delivering strong business performance and a consistently high standard of client experience.
This role is ideal for an experienced sales professional who can independently manage clients, build long-term relationships, support team members, and confidently oversee the showroom when required.
The role remains hands-on, with a strong focus on clienteling, team support and smooth day-to-day store operations.

What We Are Looking For
We are looking for someone who:

• Enjoys selling and building genuine client relationships.
• Is confident but not overly aggressive in their sales approach.
• Understands the importance of personalized service in a luxury environment.
• Is dependable, organized and consistent with follow-up.
• Can support and guide colleagues positively.
• Takes ownership when a client or operational issue needs attention.
• Is comfortable taking charge of the showroom when required.
• Communicates with maturity, warmth and professionalism.

The ideal candidate should be able to balance sales performance, client relationships and team responsibility while representing the organization with confidence and discretion.

Responsibilities

Key Responsibilities
Sales & Client Management

• Achieve individual sales targets and contribute towards overall store performance.
• Understand client needs and recommend suitable jewelry with confidence and sensitivity.
• Build and maintain long-term client relationships through thoughtful follow-up and personalized engagement.
• Manage enquiries, pending opportunities and client follow-ups in a timely manner.
• Identify suitable opportunities for cross-selling and upgrading based on the client’s needs.
• Maintain accurate client information and interaction notes in the CRM/client database.
• Support re-engagement of inactive or dormant clients.

Client Experience

• Ensure every client receives a warm, attentive and personalized showroom experience.
• Maintain Luxury standards of hospitality, discretion and professionalism.
• Handle client concerns calmly and take ownership of resolving issues wherever possible.
• Ensure commitments made to clients are properly followed through.
• Support the team in handling important, high-value or sensitive client interactions.

Showroom & Team Support

• Support the Store Manager in maintaining smooth day-to-day showroom operations.
• Take responsibility for the sales floor when the Store Manager is unavailable.
• Ensure clients are attended to promptly and team coverage is well managed.
• Guide and support Sales Advisors during client interactions where required.
• Help maintain discipline around client follow-up, CRM usage and sales ownership.
• Support new and developing team members through practical guidance and coaching.
• Coordinate with Inventory, Operations, Accounts and other teams to ensure smooth client fulfilment.

Experience

• Relevant experience in sales, client servicing, luxury retail, jewelry, premium fashion, watches, hospitality, or a similar client-facing environment.
• Experience handling clients independently and working towards sales targets.
• Previous experience as a Senior Sales Advisor, Team Lead, Supervisor or similar role is preferred.
• Comfortable using CRM systems and maintaining client follow-ups.

Education

Graduate in business or a related field.