Specific Attributes

We are seeking a proactive and customer-focused Customer After-Sales Service Executive to ensure excellent post-purchase experiences for our clients. The role involves handling service requests, coordinating with technicians, managing warranty claims, and maintaining strong communication with customers to ensure satisfaction and brand loyalty.

Responsibilities

• Handle customer complaints, warranty claims, and service requests promptly and professionally.
• Coordinate with service technicians to ensure timely and effective problem resolution.
• Maintain accurate records of all service activities, logs, and customer feedback.
• Conduct follow-ups with customers after service completion to ensure satisfaction.
• Explain product usage, warranty coverage, and maintenance or care guidelines to customers.
• Monitor and manage spare parts inventory and service-related equipment.
• Collaborate with the sales team to share customer insights and feedback for improvement.
• Prepare and submit daily/weekly reports on service performance and key issues.
• Communicate with other branches, vendors, and suppliers to coordinate service needs.
• Support overall service operations and contribute to continuous process improvements.

Experience

• 2–3 years of experience in customer service, preferably in electronics or home appliance service.
• Strong communication and interpersonal skills.
• Excellent problem-solving and organizational abilities.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Ability to multitask and work efficiently under pressure.
• Customer-oriented with a positive, solution-driven attitude.

Education

Minimum Bachelor’s degree in Business Administration, Management, or a related field.