Specific Attributes

Organization: The Education Counsultancy

Position Title: Counselor (New Zealand)
Location: Bagbazar, Kathmandu

About the Organization:
The Education Counsultancy, established in 2007, is a leading educational consultancy in Nepal with over 19 years of experience in student counseling, test preparation, and international student recruitment. With a network of 10+ offices in Nepal and Australia, The Education Counsultancy aims to bridge global academic opportunities with the ambitions of aspiring students.

Position Overview:

The Counselor (New Zealand) will be part of the Student Service Department and report directly to the Destination Manager. This role is responsible for delivering expert counseling services to students interested in studying in New Zealand. The ideal candidate will support students through the entire process—from inquiry to visa application—ensuring accurate information, exceptional service, and successful placement.

Essential skills, abilities& knowledge

• Strong knowledge of New Zealand's education system, visa process, and financial documentation.
• Excellent communication and interpersonal skills.
• Proactive, organized, and able to work under pressure.
• Proficient in MS Office tools and CRM systems.

   

Responsibilities

Key Responsibilities:

Student Counseling and Guidance

• Counsel students on university/career options, course selection, visa requirements, and financial planning.
• Guide students in selecting appropriate programs and institutions in New Zealand.
• Advise on supporting documents and application processes.

Application and Visa Process

• Assist with document verification, application submissions, and visa preparation.
• Collaborate with Documentation Officers to ensure complete and error-free applications.

Customer Service and Relationship Management

• Deliver excellent customer service throughout the counseling journey.
• Respond to queries professionally and resolve student concerns promptly.

Team Collaboration and Support

• Work closely with Destination Managers and the counseling team across destinations.
• Offer alternative options for students whose profiles may not match New Zealand entry criteria.
• Promote cross-functional cooperation to maintain high student satisfaction.

Performance Monitoring and Reporting

• Track counseling outcomes and student placements.
• Maintain reports on application status and student feedback.

Professional Development and Updates

• Keep up with the latest New Zealand education policies, visa changes, and institutional updates.
• Participate in internal training and workshops.

Student Conversion and Events

• Encourage students to enroll in The Education Counsultancy’s test preparation classes.
• Represent The Education Counsultancy at fairs, workshops, and promotional events.

Experience

Minimum 2 years of experience in student counseling or education consultancy.

Education

Bachelor’s degree in a relevant field (Master’s degree preferred).