Specific Attributes

Organisation: Leading Jewelry Brand

The Senior Communications Manager at the company plays a pivot role in elevating our internal and external brand voice, ensuring alignment with our luxury identity. With a specialized focus on Training & Development, this role is critical in fostering a culture of excellence, refinement, and continuous learning across all departments.

Performance Indicators

• Team alignment with brand tone and internal communication norms
• Participation and effectiveness of training sessions
• Improvement in client interaction quality
• Positive feedback from staff and department heads
• Measurable growth in communication consistency and skill development

Responsibilities

1.  Internal Communications & Brand Alignment

• Develop and manage internal communication protocols aligned with companies luxury positioning.
• Disseminate key updates from the CEO, department heads, and strategic initiatives.
• Maintain brand-consistent tone, language, and clarity in all internal communication.

2.  Training & Development Leadership

• Design, deliver, and evaluate structured in-house training programs.
• Lead onboarding for new employees, ensuring smooth cultural integration.
• Plan and facilitate bi-weekly training sessions for store teams (in collaboration with Store  Managers).
• Oversee quarterly refresher programs and skill-building workshops.

     3.  Cross-Department Collaboration

• Work closely with HODs of Sales, Branding, Marketing, and Production to develop communication scripts, storytelling techniques, and product narratives.
• Ensure internal and external communications are aligned across all touchpoints.

4.  Client-Facing Communication Frameworks                    

• Establish premium communication guidelines for client interactions (emails, WhatsApp, verbal greetings, follow-ups).
• Train staff on high-touch engagement, emotional intelligence, and personalized client service.
• Audit and improve client messaging quality across departments.

     5.  Content & Language Supervision

• Review the tone, structure, and brand consistency of newsletters, brochures, and all written content.
• Serve as a brand custodian to ensure luxury and elegance in every communication.

     6.  Monitoring & Reporting

• Track and report on training program outcomes, staff development, and communication effectiveness.
• Conduct regular feedback sessions and implement improvements.

Experience

• Excellent command of English and Nepali (verbal and written)
• Strong leadership and mentorship capabilities
• High emotional intelligence and attention to detail
• Deep understanding of premium service language and client behavior
• Strategic thinking and ability to build rapport across departments
• Minimum 2+ Years of experience in a luxury or related industry

Education

Graduate preferred