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Customer Service Representative (jewellery boutique)

JOB OVERVIEW
  • Category: Customer Care
  • Salary: NRs 20000 to 30000 per Month
  • Position Type: Full Time
  • City: Baluwatar, Kathmandu
  • Posted On: 2024-03-16
  • Apply Before: 2024-04-30

Specific Attributes

Job Industry: Reputed jewellery boutique

Requirements:

  • Excellent English and Nepali - both written and verbal
  • Good knowledge of MS Office
  • Proven sales experience
  • Firm grasp of digital platforms (Facebook, Instagram, Tiktok, Youtube, etc.)
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Responsibilities

  • Monitors and responds to direct messages, comments, and tagged media across various social media platforms while following community guidelines of each platform
  • Collects user generated content and stores them in the appropriate drive folders
  • Collects, documents, and relays information on customer complaints
  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Experience

1 - 2 years of experience in the luxury products dealing or similar

Education

+2 cleared or above

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