Specific Attributes

Organisation: Leading FMCG Importer & Trader
Communication: Nepali, English, Hindi

Job Purpose:

• To maximize the sales of the company with excellent customer service within the existing customers and getting the new leads for the growth. 

• Responsible for complete order processing of Sarawagi Group and ensure smooth functioning of orders 

Reporting to : Director

Responsibilities

• Track and monitor large customers (above 25.0 lacs turnover) sales across Nepal (except Kathmandu customers) for regular feedback, focus on lost customers and new lead generation. 

• Maintaining call reports and recording discussion with the clients in the format specified. 

• Ability to introduce new products to old and new customers by mail / call. Add new customers / products every month.  

• Reaching out to customers – existing and potential on Insta/Facebook/Gmail/SMS daily.  

• Provide necessary support to on-field sales agents through sharing documents, data that might be needed such as price, product availability etc. 

• Take Sample feedback for each product sampled to respective customers to be given to Sampling dept.  

• Problem addressing of each customer either through agent visit or coordination in office.  

• To maintain helpline services & assist clients & ensure to avoid delay in communication. 

• Should be ready to attend any session with visiting technical peoples at off hours. 

• Expand relationships with existing customers by proposing products that meet their solution.  

• Assist agents to achieve monthly targets & report data on daily, weekly, monthly basis to Manager. 

• Order processing – Ensure a smooth processing of orders received with order rationalization, payment followup and smooth billing. 

• Debit note credit note for all sales returns and ensuring entry verification in VAT and Internal accounts. 

• Outstation dispatches for all orders outside Kathmandu to be coordinated, managed and dispatched accordingly, ensure full information to party and respective agent. 

• Daily Payment Tracker – To be made on a daily basis along with followup dates tracks to be created and tracked. 

• Expand relationships with existing customers by proposing products that meet their solution.  

• Achieve monthly targets & report data on daily, weekly, monthly basis to Manager. 

• Maintaining call reports and recording discussion with the clients in the format specified 

• Ability to introduce new products to old and new customers. Add new customers every month.  

• Reaching out to customers – existing and potential on Insta/Facebook/Gmail/SMS daily.  

• Provide necessary support to on-field sales agents through sharing documents, data that might be needed such as price, product availability etc. 

• Problem addressing of each customer either through agent visit or coordination in office.  

• To maintain helpline services & assist cilents & ensure to avoid delay in communication. 

• Should be ready to attend any session with visiting technical peoples at off hours 

Experience

• Previous work experience in call centre / customer relation for miminum 2-3 yrs.
• Should have knowledge of Ms excel .

Education

Bachelors Cleared and above