Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
Displays extensive working knowledge of industry standards and practices, including product details and company services offered
Assists with or performs administrative tasks
Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
Resolves service desk problems and improves current service desk methods to increase productivity and customer service
Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work
* Recruiters using BMJobs prefer online applications for their format and level of detail. We therefore recommend you apply online when looking for a job through BMJobs.