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Customer Service Representative

JOB OVERVIEW
  • Category: Sales
  • Salary: NRs Not Disclosed per
  • Position Type: Not Disclosed
  • City: kathmandu
  • Posted On: 2011-12-23
  • Apply Before: 2012-01-20

Specific Attributes

 Solid organizational skills, including the ability to prioritize and multi-task  Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook  Ability to communicate effectively and professionally  Strong Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations  Ability to operate basic office equipment

Responsibilities

 Acts as the first point of contact for all clients and visitors providing a professional and friendly service as well as delivering an exceptional first impression.  Serves as a primary resource in assisting clients within the center; whether showing a client to a meeting room, preparing their new office for move-in, trouble shooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks.  Provide the “wow” factor to our clients by taking pride in continually keeping the center “show ready” by ensuring the business lounge/cafe, conference rooms, show offices and common areas are spotless and prepared for our next guests at all times.  Contributes to the overall revenue of the center by identifying opportunities and actively up selling/cross selling its products and services.  Ensures that all daily service charges are captured and entered into Titan.  Becomes an extension of our clients’ team by delivering their mail, answering their phones, sending their packages, ordering their office supplies, preparing their meeting rooms, booking their meeting rooms, and ensuring that they are able to concentrate on their work, while we manage their office needs.  Serves as a resource for clients seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner.  Demonstrates a true passion for customer service by proactively seeking ways to surprise and delight our clients and guests, always going above and beyond.  Provides the image and service representative of a 5-star business center through smiling, professionally greeting clients, communicating clearly and effectively, taking pride in the center appearance and enjoying a professional business environment.

Experience

At least 1 year of prior work experience in a customer service industry

Education

 High School Diploma or equivalent

ABOUT THE COMPANY
  • Company: BM JOBS K. N. Modi
  • Industry: Human Resources
  • Address: Jwagal, Kupondole
  • Member since: 2003-10-20
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