Specific Attributes

Job Specification:

• Should be energetic, resourceful, willing to learn and participate in company affairs, and be a strong team player
• Must have good interpersonal, communication, organizational skills
• Must be able to provide excellent customer service and build long-term relations with the customers
• Must have good technical skills to understand the company’s products
• Must be adaptable, persuasive, self-motivated and goal driven
• Should be proficient in the use of Nepali language – both spoken and written. Should be able to speak decent English.
• Experience managing a high-performance sales team
• Strong computer and software skills
• An ability to understand and analyze sales performance metrics
• Solid customer service attitude with excellent negotiation skills
• Strong communication and team management skills
• Analytical skills with a problem-solving attitude
• Availability to travel as needed

Responsibilities

• Responsible for sales in the store.
• Implementing sales strategies to increase volume
• Focus on acquiring new customers, developing close relations and providing excellent customer service
• Maintain accurate records of all sales and complete documentation at all times
• Must inform and confirm daily walk ins and sales in stores and provide an updated report at the end of each day
• Achieve sales targets as communicated by Management
• Have a strong knowledge of the company’s products and communicate this effectively to customers to win customers and establish trust in the product
• Take responsibility for any customer complaints/issues and resolve them at earliest possible
• Other duties considered reasonable in line with the position and in the normal course of business
• Overall store operations and achieve sales targets
• Work as a team leader with close supervision of team members , also delegating individual responsibilities to the team for making store operations better and smooth
• Keep the shop floor well maintained (Cleanness, Visual merchandising , Hanger gaping , Uniform Stacking , Window display , Mannequins , Cash counter organization)
• Conduct morning meeting everyday to brief and guide team members to remain focused on daily targets and discuss previous day achievement / non achievement  
• Assign the sales target for the day and motivate them to achieve the same
• Discuss customer related issues if any , upfront with the team and management to attain customer satisfaction and best services always
• Conduct performance evaluation on all aspects of each team member like Customer attendance / Grooming / Body language / Communication skills / Responsibility assigned achievement   
• Cooperate with team members in upselling
• Find out Lack areas and work on Opportunities unexplored, Out of box ideas to ascertain store growth
• Inventory Evaluation on a Bi-weekly basis
• Proper care of inventory and shrinkage control / internal stock audit and report sending on monthly basis
• Cash deposit on daily basis in the bank and cash audit / expense audit on weekly basis
• Sending required reports to the management on daily basis
• Maintain opening and closing timings of store / staff shift timings
• Make Sales comparisons from last month/ quarter analyze growth and discuss with team / management
• Maintain data of every customer who walks in the store and take their feedback on the visitors’ book and share the same with the management
• Maintain Customer Relationship Management (CRM)
• Discipline employees when necessary
• Recruit and train sales employees for effective delivery
• Participate in skill building activities and programs as per requirement to maintain high performance level at all times

Experience

2 - 3 years+ of relevant work experience in a reputed brand.

Education

Bachelor’s degree in relevant field from a reputed University